Confirm Modal

Chapter 1. General Provisions

Article 1. Purpose

This Policy defines the operating principles of ComboBooking (https://combobooking.com, hereinafter referred to as the “Platform”), and clarifies the rights and obligations between the Platform, users, and partners. This Policy shall be interpreted and governed in accordance with the laws on e-commerce of Vietnas. This Policy shall be interpreted and governed in accordance with the laws on e-commerce of Vietnam.

Article 2. Nature of the Platform

     ·      ComboBooking is an intermediary platform connecting travel services.
·      The Platform acts as an intermediary in transactions of travel services.
·      The Platform does not directly provide services; transactions are conducted between customers and partners.
·      The Platform operates as an “E-commerce Marketplace” in accordance with the laws of Vietnam.

Article 3. Participants
The participants of the Platform include:

     ·      Partners
     Organizations or individuals providing travel services (tours, accommodations, activities, etc.)
·      Customers
     Users who search, book, and use services through the Platform
·      Users
     All individuals who access and use the website, regardless of account registration

Article 4. (Operating Principles)
All activities of the Platform shall comply with the following principles:

     ·      Compliance with applicable laws and regulations
·      Ensuring transparency in transactions
·      Respecting the rights and legitimate interests of all participants
·      Operating services based on trust
·      Compliance with the website’s operating regulations

Chapter 2. Platform Functions and Roles

Article 5. (Platform Functions)
Combobooking provides the following functions:

     ·      Providing and displaying travel product/service information
·      Connecting customers with partners (service providers)
·      Providing search, comparison, and booking functions
·      Providing payment and booking management systems
·      Supporting customer inquiries and dispute resolution

Article 6. (Limitation of Platform Liability)

     ·      Combobooking operates as an e-commerce intermediary platform and is responsible only for system operation and management.
·      Responsibility for service quality, safety, scheduling, and delivery lies with the service provider.
·      Combobooking is not a contracting party in transactions, and all legal responsibilities arising from transactions belong to the relevant parties.
·      Combobooking does not guarantee the actual performance, quality, or safety of services provided by service providers.

Chapter 3. Members and Accounts

Article 7. (Membership Registration and Seller Registration)

1.    Users may register an account using email or social media (SNS) accounts.

2.    Upon successful registration, users may access all platform features.

3.    Procedure for service providers:

     ·      Register as a Combobooking member and submit partner information
·      Receive an administrator account
·      Upload service information, images, and pricing
·      Obtain approval after partner and product verification

4.    Service providers must meet all legal requirements to conduct business in accordance with applicable laws.

5.    Combobooking may request supporting documents when necessary.

6.    Combobooking is an intermediary platform and is not a direct service provider.

Article 8. (Responsibilities of Members)
Members are responsible for:

     ·      Providing accurate information
·      Protecting account credentials
·      Complying with service usage conditions

Chapter 4. Transaction and Service Usage Process

Article 9. Service Usage Process
Customers use the services through the following steps:

     ·      Search for services
·      Review product information
·      Enter booking details
·      Proceed with payment
·      Confirm and use the service

Article 10. Booking Confirmation

     ·      The booking is confirmed upon successful payment.
·      Customers will receive a voucher (booking details and usage code) via email.
·      This code must be presented when using the service.

Article 11. Service Delivery Method

     ·      The products on the Platform are intangible services and do not involve physical delivery.
·      Services are provided based on the booking code.

Article 12. Payment Methods
Customers may choose from the following payment methods:

     ·      International credit cards (Visa, MasterCard, JCB, etc.)
·      Domestic ATM cards
·      Bank transfer
·      Direct payment at the service provider (if applicable)

Chapter 5. Cancellation and Modification

Article 13. Cancellation and Modification Policy

     ·      Cancellation and modification conditions vary depending on each product.
·      Relevant information is provided on the product detail page and during the booking process.
·      Certain promotional products may not be eligible for refunds or changes.

Article 14. Customer’s Obligation to Review Information
Customers must carefully review the following before making a booking:

     ·      Cancellation and refund conditions
·      Service usage conditions
·      Inclusions and exclusions

Chapter 6. Responsibilities and Obligations

Article 15. Responsibilities of the Platform
ComboBooking shall be responsible for:

     ·      Maintaining stable system operations
·      Protecting user information
·      Handling customer inquiries and disputes
·      Providing transparent transaction information

However, except as required by applicable laws, ComboBooking shall not bear direct responsibility for disputes arising between the transacting parties.

Article 16. Responsibilities of Partners

1.    Partners shall have the following responsibilities:

     ·      Providing accurate product information
·      Ensuring service quality
·      Fulfilling contractual obligations with customers
·      Actively resolving any arising issues

2.    The following actions are strictly prohibited when using the Platform:

     ·      Providing false or inaccurate information
·      Offering illegal services
·      Engaging in misleading or deceptive advertising
·      Violating applicable laws and regulations
·      Conducting or inducing direct transactions outside the Platform

Article 17. Responsibilities of Customers
Customers shall have the following responsibilities:

     ·      Providing accurate information
·      Making payments in accordance with the rules
·      Complying with service usage conditions

Chapter 7. Dispute and Complaint Resolution

Article 18. Dispute Resolution

     ·      Customers may submit complaints via the email address published on the website or through the customer support system.
·      ComboBooking shall process complaints within a reasonable period (typically within 7 to 15 days from the date of receipt).
·      If necessary, ComboBooking will cooperate with partners to resolve the issue.

Chapter 8. Miscellaneous

Article 19. Effectiveness and Amendments

     ·      This Policy shall take effect from the date it is published on the website.
·      ComboBooking reserves the right to amend this Policy in accordance with applicable laws and operational requirements.
·      Any changes will be publicly announced on the website prior to implementation.

Article 20. Operator Information

·      Company Name
COACH Travel Co., Ltd.

·      Business Registration Number
0106213022

·      Address
25, Alley 38, Lane 342 Ho Tung Mau, Phu Dien, Hanoi, Vietnam

·      Email
info@tourcoach.vn

·      Website
https://combobooking.com