Confirm Modal

ComboBooking.com (hereinafter referred to as “ComboBooking”) is an online intermediary platform that connects partners providing travel-related products (including tours, activities, accommodations, transportation, and experiences) with customers who book and use such services.

ComboBooking provides services including the display of travel product information registered by partners, reservation systems, payment and settlement support, as well as marketing and promotional tools, acting as a platform operator to facilitate a reliable transaction environment.

However, ComboBooking is not the direct provider of individual travel products. The sale, operation, service delivery, and contractual fulfillment of each travel product are the sole responsibility of the partner and the customer.

This Agreement is established to define the rights, obligations, and operational standards between Coach Travel Co Ltd (hereinafter referred to as “ComboBooking”), headquartered in Hanoi, Vietnam, and the business entities (hereinafter referred to as “Partners”) who register and sell travel products through the ComboBooking platform.

Article 1 (Purpose)

This Agreement sets forth the terms and conditions under which partners may register, operate, and sell travel-related products (including tours, activities, accommodations, transportation, and experiences) through the online intermediary platform operated by ComboBooking.

It also aims to clearly define the rights and obligations, scope of responsibilities, and operational standards between ComboBooking and the partners, thereby establishing a safe and efficient transaction environment between customers and partners.

Furthermore, this Agreement clarifies the scope and limitations of the services provided by ComboBooking as an intermediary platform, on the premise that the responsibility for the sale and provision of each individual travel product lies with the partner.

Article 2 (Nature and Role of the Platform)

1.   ComboBooking is an online intermediary platform that facilitates transactions of travel-related products, and all contracts for the sale and use of such products are concluded directly between the customer and the partner.

2.   ComboBooking performs the following roles:
① Providing systems for product registration and display
② Supporting reservation management and payment processing
③ Operating settlement and payout systems
④ Facilitating communication between customers and partners
⑤ Providing marketing, promotional, and advertising services

3.   ComboBooking is not the direct provider of travel products and shall not be responsible for the following:
① The quality, safety, or legality of the products
② The operation of schedules or performance of services
③ The accuracy or completeness of product information
④ The performance of contracts or disputes between customers and partners

However, this shall not apply in cases of willful misconduct or gross negligence by ComboBooking.

4.   All rights and obligations arising from transactions between customers and partners shall belong to the respective parties, and ComboBooking shall not be a party to such transactions.

5.   In order to maintain platform operation and service quality, ComboBooking may take the following actions:
① Adjust product display rankings and search results
② Determine participation in promotions and events
③ Request modification of product information or restrict sales
④ Remove products or restrict service usage in case of policy violations

6.   ComboBooking may temporarily suspend or limit services due to system maintenance, technical failures, communication errors, or force majeure events, and shall not be liable for any damages arising therefrom, except in cases of willful misconduct or gross negligence.

7.   ComboBooking may provide payment and settlement systems as a convenience for transactions; however, this does not imply that ComboBooking is a contracting party or bears responsibility for such transactions.

Article 3 (Contracting Parties Information)

1.   ComboBooking

·    Company Name: Coach Travel Co Ltd

·    Address: Hanoi, Vietnam

·    Website: www.combobooking.com

2.   Partner
① The partner’s information shall be based on the business details registered on the ComboBooking platform, including business information, legal representative, contact details, email, and payment account information.

② The partner warrants that all registered information is accurate and up to date, and shall bear full responsibility for any damages arising from false or inaccurate information.

③ The partner must promptly update any changes to its business information, contact details, payment account, or other essential information. Any damages resulting from failure to update such information shall be the responsibility of the partner.

3.   Business Qualification and Documentation
① The partner must possess the legal qualifications required under applicable laws to sell and operate travel-related products.

② ComboBooking may request the submission of the following documents when necessary:

·    Business registration certificate or relevant licenses

·    Operational qualification certificates

·    Proof of insurance coverage

·    Other documents related to service operation

③ If the partner refuses to submit such documents without reasonable cause or provides false information, ComboBooking may take actions including restricting product visibility, withholding settlement payments, or terminating the contract.

4.   Communication and Response Obligations
① The partner shall respond promptly and in good faith to inquiries from customers and ComboBooking.

② If the partner becomes unreachable for a prolonged period, ComboBooking may take the following actions to protect customers:

·    Suspend product sales

·    Automatically cancel bookings and issue refunds

·    Withhold settlement payments or terminate the contract

Article 4 (Formation and Effectiveness of the Agreement)

1.   A partner shall apply for membership and partner registration on the ComboBooking platform and, by agreeing to this Agreement and the relevant operational policies, shall be deemed to have applied for the conclusion of this Agreement.

2.   ComboBooking shall review the partner’s application, business information, and service suitability, and the Agreement shall be deemed concluded upon approval by ComboBooking.

However, ComboBooking may refuse or defer the conclusion of the Agreement in the following cases:
① Submission of false or inaccurate information
② Products or services that violate applicable laws or platform policies
③ Insufficient operational capability or lack of reliability
④ Other cases deemed inappropriate by ComboBooking based on reasonable grounds

3.   This Agreement shall be concluded in electronic form and shall have legal effect without the need for a written signature.

4.   This Agreement shall become effective upon approval by ComboBooking and shall remain in effect until the partner withdraws or the Agreement is terminated.

5.   Notwithstanding the termination of this Agreement, the following provisions shall survive:
① Responsibilities related to transactions occurring during the term of the Agreement
② Obligations to provide services, refunds, and compensation to customers
③ Settlement and handling of outstanding payments
④ Obligations of confidentiality and personal data protection

6.   This Agreement, together with ComboBooking’s Terms of Use, sales policies, settlement policies, and other operational policies, shall constitute an integral part of this Agreement, and the partner shall comply with them.

Article 5 (Definitions)

The terms used in this Agreement shall be defined as follows:

1.   “Platform” means the online service operated by ComboBooking, including its website, mobile web, application, and related systems, through which partners can register travel products and customers can search, book, pay for, and use such products.

2.   “Partner” means any entity or individual registered on the ComboBooking platform that directly operates, provides, or sells travel-related products, including but not limited to travel agencies, accommodation providers, activity operators, transportation providers, restaurants, ticket sellers, and other travel service providers.

3.   “Customer” means any individual or entity that books, purchases, or uses travel products through the platform.

4.   “Product” or “Travel Product” means all types of travel-related services and products registered and sold by partners on the platform, including but not limited to tours, activities, accommodations, transportation services, food and beverage services, tickets, and any other tangible or intangible services related to travel.

5.   “Booking” means the act of a customer applying to use a specific travel product through the platform.

6.   “Booking Confirmation” means the state in which a contract for the use of a travel product is established upon completion of payment by the customer, approval by the partner, or automatic confirmation under the platform’s policies.

7.   “Completion of Use” means the state in which the customer has fully completed the use of the travel product, serving as the basis for settlement.

8.   “Fee” means the amount payable by the partner to ComboBooking for the use of the platform, including service fees, intermediary fees, payment support, settlement support, advertising, and other additional services, as determined by applicable policies or separate agreements.

9.   “Settlement” means the process of determining and paying the amount due to the partner after deducting fees, refunds, penalties, and other applicable costs following the completion, cancellation, or refund of a transaction.

10.  “Settlement Date” means the date on which the settlement amount is determined or paid in accordance with ComboBooking’s settlement policies or separate agreements.

11.  “Refund” means the return of all or part of the payment to the customer due to cancellation, modification, claims, or other reasons.

12.  “Claim” means any complaint, dispute, refund request, compensation request, incident report, or any other issue arising in connection with the use of a product or transaction.

13.  “Content” means all information and materials related to a product provided or registered by the partner, including product descriptions, pricing, schedules, conditions, cancellation/refund policies, images, videos, reviews, advertising materials, and other related data.

14.  “Customer Data” means any information that can identify a customer, including name, contact details, email, booking information, payment information, and other personal data.

15.  “Partner ID” means a unique account or identifier assigned or approved by ComboBooking for the identification and use of the platform by the partner.

16.  “Authorized Promotional Content” means any text, images, banners, codes, designs, materials, or tools provided by ComboBooking to the partner for promotional and marketing purposes.

17.  “Intellectual Property Rights” means all rights related to patents, trademarks, copyrights, industrial designs, database rights, domain names, trade secrets, know-how, and other rights protected under applicable laws.

Article 6 (Product Registration Obligations)

1.   Product Information Requirements
The partner shall provide clear and accurate information when registering products, including the following:
① Schedule, duration, and operational method
② Inclusions and exclusions
③ Pricing, additional costs, and applicable conditions
④ Cancellation and refund policies
⑤ Usage conditions, restrictions, and important notes
⑥ Minimum/maximum number of participants and operational standards

2.   Accuracy of Information and Responsibility
① The partner shall ensure that all product information is accurate and reflects the actual service, and shall not provide false, misleading, or exaggerated information or omit material details.
② The partner shall bear full responsibility for any damages arising from inaccurate, incomplete, or misleading information.

3.   Management of Product Information Updates
① The partner must promptly update the platform in case of any changes to pricing, schedules, or operational conditions.
② Any issues arising from failure to update such information, including booking errors, claims, refunds, or other damages, shall be the responsibility of the partner.

4.   Inventory and Operational Setup Obligations
① The partner shall accurately set booking availability, schedules, and operational conditions when registering products.
② Any issues arising from errors in such settings shall be the responsibility of the partner.

5.   Pre-setting of No-show and Cancellation Policies
① The partner must clearly establish policies regarding no-shows, delays, cancellations, and refunds in advance.
② If such policies are unclear or not sufficiently disclosed to customers, customer-favorable conditions may apply.

6.   ComboBooking’s Review and Control Rights
ComboBooking may request modification, restrict visibility, or suspend sales of products in the following cases:
① Product information is inaccurate or incomplete
② Violation of applicable laws or platform policies
③ Failure to meet required service quality standards

Article 7 (Booking and Service Operation Obligations)

1.   Booking Confirmation and Service Provision
① The partner shall faithfully provide all confirmed bookings and shall be responsible for operating the service to ensure that customers receive the service properly.
② The partner shall not cancel bookings or refuse to provide services without justifiable reasons.

2.   Booking Confirmation Criteria
① A booking shall be confirmed upon completion of payment by the customer or approval by the partner.
② After confirmation, any cancellation, modification, or refund shall be handled in accordance with this Agreement and the platform’s policies.

3.   Obligations in Case of Schedule Changes or Inability to Operate
① In the following cases, the partner must immediately notify both the customer and ComboBooking:

·    Schedule changes

·    Inability to operate the service

·    Overcapacity or lack of availability

·    Any other circumstances that hinder normal service provision

② The partner shall not change or cancel services without prior consent from the customer.

③ In cases where changes or cancellations are attributable to the partner, all refunds and damages shall be borne by the partner.

4.   Responsibility for Overbooking and Operational Failures
① In cases of overbooking, duplicate bookings, or inability to provide services, the partner must provide alternative services or issue refunds.
② All damages and claims arising from such cases shall be the responsibility of the partner.

5.   Customer Communication Obligations
① The partner shall respond promptly and in good faith to customer inquiries, booking changes, and claims.
② Repeated delays or failure to respond may result in sanctions under platform policies.

6.   Emergency and Incident Response Obligations
① In the event of accidents, safety issues, or emergencies, the partner must immediately take measures to protect customers and notify ComboBooking.
② All legal responsibilities arising from such incidents or disputes shall be borne by the partner.

Article 8 (Prohibition of Direct Transactions)

1.   Principle of Prohibition
The partner shall not engage in, attempt, or induce any direct transactions with customers outside the ComboBooking platform.

2.   Scope of Prohibited Activities
The following actions shall be deemed as attempts to induce direct transactions:
① Providing or exchanging personal contact information (phone number, email, messenger, social media, etc.)
② Providing or guiding external payment methods or links
③ Encouraging bookings or re-bookings outside the platform
④ Requesting on-site payments or separate payments
⑤ Offering discounts, additional benefits, or incentives to induce off-platform transactions
⑥ Any other actions intended to shift transactions away from the ComboBooking platform

3.   Customer Communication Policy
The partner shall conduct all communications related to bookings, payments, changes, and cancellations through the platform’s features and shall not redirect customers to external channels.

4.   Sanctions for Violations
In the event of a violation, ComboBooking may take the following actions without prior notice:
① Withhold or refuse settlement payments related to the transaction
② Restrict product visibility or suspend sales
③ Terminate the agreement and restrict account access
④ Claim damages resulting from the violation

5.   Settlement and Liability for Damages
The partner shall bear full responsibility for any damages arising from direct transaction inducement or off-platform transactions, including but not limited to revenue loss, customer claims, refunds, and other related damages.

6.   Determination and Evidence
ComboBooking may determine whether a direct transaction has occurred based on reasonable evidence such as platform records, communication logs, transaction history, or customer reports, and such determination shall be valid unless there are justified grounds to contest it.

Article 9 (Settlement and Fees)

1.   Settlement Basis
① Settlement shall be confirmed based on the completion of the customer’s use of the travel product.
② Completion of use shall be determined based on booking information, usage schedule, and platform records.

2.   Settlement Cycle and Payment
① Settlement shall be made once per month in the following month, based on the month in which the service was completed.
② Settlement amounts shall be paid to the account registered by the partner on the platform.
③ Payment dates may be adjusted in accordance with ComboBooking’s operational schedule and internal policies.
④ ComboBooking may provide partners with the option to select a settlement date depending on service characteristics, product type, or operational structure. In such cases, the selected settlement date shall be applied only within the scope of ComboBooking’s settlement policies and operational standards.
⑤ If the selected settlement date does not meet settlement conditions, or if refunds, claims, or settlement reviews are required, ComboBooking may withhold or adjust the payment.

3.   Settlement Calculation
The settlement amount shall be calculated as follows:
(Total sales amount customer penalties)
– (platform fees refunds penalties other deductions)

4.   Refund and Deduction Handling
① Amounts arising from refunds, cancellations, changes, or claims shall be deducted from the settlement amount.
② If a refund obligation arises after settlement has already been made, the relevant amount may be deducted from the next settlement.

5.   Withholding and Payment Restriction
ComboBooking may withhold all or part of the settlement amount in the following cases:
① Ongoing claims or disputes
② Service non-performance or breach of contract
③ Suspected direct transactions or policy violations
④ Incomplete refund or compensation processing
⑤ Other cases where ComboBooking reasonably determines that settlement is not appropriate

6.   Fee Policy
① The base fee is 10% of the sales amount and may be adjusted according to ComboBooking’s policies.
② The partner may adjust the fee rate for each product or condition.
③ Any changes to fees shall be notified in advance or through the platform.

7.   Advertising and Promotion Fees
① The partner may freely use advertising and promotional features on the platform.
② Advertising fees shall apply only when actual sales occur.
③ Advertising fee rates are as follows:

·    Power Product Ads: 5%

·    Recommended Product Ads: 3%

·    Banner Ads: 2%

④ Advertising fees may be changed according to platform policies and will be notified in advance.

8.   Taxes and Costs
① Taxes and costs related to settlement payments shall be borne by each party in accordance with applicable laws.
② The partner shall be responsible for fulfilling all tax reporting and payment obligations.

Article 10 (Cancellation and Refund)

1.   Establishment of Cancellation and Refund Policies
① The partner shall establish cancellation and refund policies for each product in advance, and such policies must be clearly disclosed to customers at the time of product registration.
② Such policies shall not violate applicable laws or platform policies.

2.   Handling Customer Cancellation and Refund Requests
① Customer cancellation requests shall be processed in accordance with the partner’s refund policy.
② The partner shall handle such requests promptly and in good faith.
③ Any disputes arising from delays or refusal to process refunds shall be the responsibility of the partner.

3.   Refunds Attributable to the Partner
① The following cases shall be deemed attributable to the partner:

·    Failure to provide the service or inability to operate

·    Schedule changes or cancellations

·    Discrepancies between product information and actual service

·    Overbooking or booking management failures

② In such cases, the partner shall provide full refunds and any necessary compensation to customers, and all related costs shall be borne by the partner.

4.   Force Majeure and Exceptions
① In cases where service cannot be provided due to force majeure events such as natural disasters, adverse weather conditions, government policies, pandemics, or transportation restrictions, the scope and conditions of refunds may be adjusted in accordance with the partner’s policies and platform standards.
② In all cases, customer protection shall be prioritized.

5.   Intervention and Adjustment by ComboBooking
① In the event of disputes between customers and partners, ComboBooking may provide resolution guidelines or intervene in the refund process.
② Where necessary to protect customers, ComboBooking may process refunds or compensation in advance, and such amounts shall be deducted from the settlement.

6.   Linkage with Settlement
① Amounts arising from refunds, cancellations, or compensation shall be deducted from settlement amounts.
② If a refund obligation arises after settlement has already been made, the relevant amount shall be deducted from the next settlement.

7.   Absence or Ambiguity of Policy
① If the partner fails to clearly establish or properly disclose refund policies, customer-favorable conditions may apply.
② Any damages arising from such cases shall be borne by the partner.

Article 11 (Content and Information Responsibility)

1.   Content Registration and Rights Ownership
① The partner shall ensure that it holds lawful rights or has obtained proper authorization to use all content registered on the platform (including product descriptions, pricing information, schedules, images, videos, reviews, translations, and advertising materials).
② The partner shall not register any content that infringes upon third-party intellectual property rights, including copyrights, portrait rights, trademarks, or other related rights.

2.   Accuracy of Content and Responsibility
① The partner shall ensure that all content is accurate and based on factual information and shall not include false, exaggerated, or misleading information.
② The partner shall bear full responsibility for any damages arising from errors, omissions, or inaccurate content.

3.   Liability for Legal Disputes
All legal liabilities arising from content, including but not limited to copyright infringement, portrait rights violations, advertising law violations, or other legal disputes, shall be borne by the partner, and ComboBooking shall not be liable for such matters.

4.   License to Use Content by ComboBooking
① The partner grants ComboBooking a non-exclusive, royalty-free license to use the content for platform operation, marketing, advertising, promotion, and service improvement purposes.
② Such rights include reproduction, modification, editing, translation, distribution, and online publication.

5.   Right to Modify and Restrict Content
ComboBooking may request modification, restrict visibility, or remove content in the following cases:
① The content is inaccurate or incomplete
② The content violates applicable laws or platform policies
③ The content may mislead customers
④ The content is deemed inappropriate for maintaining platform quality

6.   Responsibility for Translated and Auto-generated Content
① Even when using translation features or automatically generated content on the platform, the final responsibility remains with the partner.
② Any issues arising from translation errors or inaccurate expressions shall be the responsibility of the partner.

Article 12 (Customer Data and Personal Data Protection)

1.   Restriction on Use of Customer Data
① The partner shall use customer data only within the scope of the purposes of this Agreement, including booking processing, service provision, and customer support.
② The partner shall not use customer data for purposes outside the Agreement, such as marketing, advertising, or separate business activities.

2.   Prohibition of Third-Party Sharing and External Use
The partner shall not provide, sell, share, or transfer customer data to any third party or external system without the prior consent of the customer.

3.   Compliance with Data Protection Laws
The partner shall comply with applicable personal data protection laws and regulations, including those of Vietnam and other relevant jurisdictions.

4.   Data Storage and Security Obligations
① The partner shall securely store and manage customer data and implement appropriate technical and organizational measures to prevent unauthorized access, leakage, loss, or damage.
② After the purpose of service provision has been fulfilled, customer data shall be deleted or securely retained in accordance with applicable laws.

5.   Data Breach and Incident Response
① In the event of data breaches, hacking, or misuse, the partner shall immediately notify ComboBooking and take necessary corrective actions.
② All damages and legal liabilities arising from such incidents shall be borne by the partner.

6.   ComboBooking’s Control and Restriction Rights
To protect customer data, ComboBooking may take the following actions:
① Restrict access to data or limit account usage
② Suspend product sales or restrict service usage
③ Implement other necessary protective measures

7.   Liability and Sanctions for Violations
In the event of a violation of this Article, all damages, disputes, and legal liabilities shall be borne by the partner, and ComboBooking shall not be liable for such matters.

Article 13 (Customer Claims and Incident Handling)

1.   Principle of Responsibility
① The primary responsibility for any incidents, damages, customer complaints, and claims arising during the provision of services shall rest with the partner.
② The partner shall be responsible for the operation and safety of all services provided to customers (including tours, accommodations, transportation, experiences, etc.).

2.   Obligations in Case of Incidents and Claims
① In the event of accidents, safety issues, or serious claims, the partner shall immediately take necessary measures to protect customers.
② The partner shall promptly notify ComboBooking of the incident and its response status.
③ The partner shall actively handle the incident, support customers, and resolve issues in a timely and good-faith manner.

3.   Role of ComboBooking
① As a platform operator, ComboBooking may act as a mediator between customers and partners.
② ComboBooking may provide guidelines regarding claim handling procedures, compensation scope, and response processes.
③ ComboBooking is not a party to the transaction and shall not bear direct legal liability for such disputes.

4.   Refund and Compensation Handling
① In cases where refunds, compensation, or re-service are required, the partner shall bear primary responsibility.
② To protect customers, ComboBooking may process refunds or compensation in advance, and such amounts shall be deducted from the settlement.
③ Partial non-performance, service delays, or substandard service quality may also constitute grounds for refunds or compensation.

5.   Insurance and Safety Obligations
① The partner shall obtain necessary insurance (such as liability insurance) depending on the nature of the service.
② The partner shall maintain operational standards, equipment inspections, and management systems to prevent accidents and ensure safety.

6.   Cooperation and Investigation Obligations
① In the event of incidents or claims, the partner shall fully cooperate with any investigation requests by ComboBooking.
② The partner shall promptly provide relevant documents, records, and evidence upon request.

7.   Repeated Claims and Quality Control
① In cases of repeated or similar claims, ComboBooking may take actions such as restricting product visibility, suspending sales, or terminating the agreement.

Article 14 (Sanctions and Operational Restrictions)

1.   Grounds for Sanctions
ComboBooking may impose sanctions on the partner in the following cases:
① Registration of false or inaccurate information
② Failure to perform services or inability to operate
③ Repeated customer complaints or deterioration of service quality
④ Inducement of direct transactions or violation of platform policies
⑤ Delayed or improper customer responses
⑥ Failure to fulfill obligations related to settlement, refunds, or compensation
⑦ Violation of applicable laws or operation of illegal products
⑧ Any other cases deemed to have a material impact on platform operations

2.   Levels of Sanctions
Depending on the severity of the violation, ComboBooking may apply the following measures:
① First: Warning
② Second: Restriction of product visibility or exclusion from search results
③ Third: Withholding or restricting settlement payments
④ Fourth: Suspension of product sales and termination of the Agreement

3.   Immediate Sanctions and Skipping of Steps
In the following cases, ComboBooking may bypass the above steps and immediately suspend sales or terminate the Agreement without prior notice:
① Inducement of direct or off-platform transactions
② Serious risks to customer safety
③ Violation of laws or illegal activities
④ Intentional non-performance of services or fraudulent conduct
⑤ Significant damage to the trust and reputation of the platform

4.   Settlement Restriction and Deduction of Damages
① When sanctions are applied, ComboBooking may withhold all or part of the settlement amount.
② Any refunds, compensation, or damages shall be deducted from the settlement.

5.   Discretion of ComboBooking
① The application and level of sanctions shall be determined by ComboBooking based on its operational policies and reasonable judgment.
② ComboBooking may base its decisions on platform records, transaction data, customer reports, and other relevant materials.

Article 15 (Liability and Damages)

1.   Partner’s Liability Principle
① The partner shall bear full responsibility for all matters related to product operation, service provision, customer support, and contractual performance.
② In the event that damages are caused to customers or third parties due to the partner’s fault, the partner shall bear full responsibility.

2.   Indemnification
① If any damages are incurred by ComboBooking due to the partner’s willful misconduct or negligence, the partner shall fully indemnify ComboBooking.
② Such damages may include customer refunds, compensation costs, legal expenses, reputational damages, and any other related losses.

3.   Limitation of ComboBooking’s Liability
① ComboBooking acts solely as a platform operator and shall not be liable for the quality, safety, legality, operation, or performance of any products or services.
② ComboBooking is not a party to transactions between customers and partners and shall not bear direct liability for any disputes arising therefrom.

4.   Limitation of Liability
To the extent permitted by applicable law, even where ComboBooking is held liable, its liability shall be limited to the amount actually paid by the customer for the relevant transaction.

5.   Exemption from Liability
ComboBooking shall not be liable for any damages arising from the following:
① Damages caused by the partner’s fault
② Non-performance of contracts or disputes between customers and partners
③ Errors or changes in product information
④ Damages caused by the customer’s fault
⑤ Force majeure events beyond ComboBooking’s control, including natural disasters, weather conditions, government policies, pandemics, strikes, system failures, or communication errors

6.  Exceptions to Limitation of Liability

Notwithstanding the above, ComboBooking shall be liable in accordance with applicable laws for damages caused by its intentional misconduct or gross negligence.

Article 16 (Termination)

1.   Termination by the Partner
① The partner may terminate this Agreement at any time by withdrawing from the platform.
② However, if there are ongoing bookings, unfulfilled services, or obligations related to refunds or settlements, termination shall only be completed after all such obligations have been fulfilled.

2.   Termination by ComboBooking
① ComboBooking may terminate this Agreement with prior notice in the following cases:

·    Repeated customer complaints

·    Failure to perform services or inability to operate

·    Delayed or improper customer responses

·    Violation of this Agreement or platform policies

② ComboBooking may terminate this Agreement immediately without prior notice in the following cases:

·    Inducement of direct or off-platform transactions

·    Intentional non-performance or fraudulent conduct

·    Serious risks to customer safety

·    Violation of applicable laws or illegal activities

·    Significant damage to the trust and reputation of the platform

3.   Post-Termination Handling
① Upon termination, all products shall be immediately suspended and removed from display.
② For confirmed bookings, the partner shall either continue to provide the services or complete refunds and compensation to customers.
③ All costs and responsibilities arising from such processes shall be borne by the partner.

4.   Settlement Handling
① Settlement of transactions occurring prior to termination shall be processed in accordance with ComboBooking’s settlement policies.
② If refunds, claims, or disputes are ongoing, settlement payments may be withheld until such issues are resolved.

5.   Survival of Provisions
Notwithstanding termination of this Agreement, the following provisions shall survive:
① Settlement and payment-related provisions
② Customer claim and incident handling provisions
③ Data protection and personal information provisions
④ Liability and indemnification provisions
⑤ Any other provisions that, by their nature, should survive termination

Article 17 (Confidentiality)

1.   Definition of Confidential Information
All non-public information related to this Agreement disclosed or made known by one party to the other, including but not limited to business, technical, financial information, customer data, operational policies, settlement information, content, and other information (hereinafter referred to as “Confidential Information”) shall be treated as confidential.

2.   Confidentiality Obligations
① Each party shall not disclose Confidential Information to any third party or use it for any purpose other than the performance of this Agreement.
② Confidential Information shall be accessed and used only to the minimum extent necessary.

3.   Exceptions
The following information shall not be considered Confidential Information:
① Information that is already publicly available or becomes publicly available without fault of the receiving party
② Information required to be disclosed by law or by order of a competent authority
③ Information disclosed with prior written consent of the disclosing party

4.   Liability for Breach
The party responsible for any unauthorized disclosure, misuse, or infringement of Confidential Information shall bear full liability for any resulting damages.

5.   Survival
This Article shall remain in effect even after the termination of this Agreement.

Article 18 (Governing Law and Dispute Resolution)

1.   Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the Socialist Republic of Vietnam.

2.   Dispute Resolution
① In the event of any dispute arising out of or in connection with this Agreement, the parties shall first attempt to resolve the matter through mutual consultation.
② If such dispute cannot be resolved through consultation, it shall be submitted to the competent court having jurisdiction over the location of ComboBooking’s headquarters.

3.   Language
In the event that this Agreement is executed or translated into multiple languages, the Vietnamese version shall prevail in case of any inconsistency in interpretation.